Chris Mangrum

11528 W. Arlen Ct. Boise, ID 83713			208.863.2397			chris@mangrums.net

Professional Profile
*   19 years experience with systems engineering, networking and applications administration in diverse environments.
*   17 years experience with web site development and maintenance across multiple platforms.
*   Red Hat Linux Certified System Administrator
*   Skilled systems administrator for Microsoft Windows OS and server applications.
*   Skilled in systems configuration, troubleshooting, and problem resolution.
*   Demonstrated leadership, project management, and team skills.
*   Experience in graphic design and image optimization.
*   Experienced with LAN/WAN technologies and protocols.
*   Ability for resolving network and application/server communication issues.
*   Strong verbal and written communication skills.

Technical Skills
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*   Red Hat Enterprise Linux 5, 6
*   Windows Server and Desktop OS
*   SUSE Enterprise Linux
*   Ubuntu Linux
*   F5 BigIP
*   Imperva Web App Firewall
*   Google Search Appliance
*   Facetime RTG

Applications and Services
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*   Apache
*   Tomcat
*   MySQL
*   PHP
*   MS IIS
*   Microsoft SQL Server
*   Blackboard Academic Suite
*   Pharos Print Server
*   iStrategy Data Warehouse
*   OpenLoad Load Testing
*   CBORD Card Systems (CS Gold)
*   Resource25 Room Scheduling
*   NolijWeb Imaging System
*   Blackberry Enterprise Server
*   NotifyLink Enterprise Server
*   Microsoft Exchange
*   Microsoft Active Directory
*   Microsoft DNS, DHCP, WINS, VPN
*   Windows Terminal Server/RDP
*   Veritas Backup Exec

Hardware
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*   Routers: Cisco
*   Servers: Compaq and Dell
*   Firewalls: Sonicwall, Cisco Pix, 3Com
*   Switches: Cisco and HP
*   Wireless: Linksys, D-Link, Lucent

Professional Employment History
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Software Applications Administrator	Boise State	2005- Present
*   Provide day-to-day application administration support as needed, including before, after hours, and weekends.
*   Apply updates and fixes to various applications.
*   Migrate code from one environment to another.
*   Manage security for various applications at the server level.
*   Troubleshoot and resolve issues with the application at the server level.
*   File and escalate trouble tickets with various support organizations for an application.
*   Setup and monitor the application servers and web servers for various applications.

Sr. Infrastructure Engineer	IntelliChoice, Inc.	1993 – 2005
*   Built-out and maintain entire network, intranet server, internet server, firewall, and phone systems.
*   Responsible for MS Exchange server, WINS, DNS, PDC/BDC, network cabling and switching, PIX firewall, and PBX.
*   Other responsibilities included hardware and software disaster recovery and backups (using Veritas BackupExec).
*   SQL server DBA, and graphic design work.
*   Patch and upgrade analysis and implementation.
*   Migrated Exchange 5.5, network addressing, firewall and VPN, and NT domain from IntelliChoice to parent company after acquisition.
*   Migrated all users from Macintosh to Windows platform.
*   Ongoing support for implementation of software solutions.
*   Created the original version of the IntelliChoice web site using Macintosh web servers and 4th Dimension databases.
*   Implemented e-commerce solution to sell products over the IntelliChoice web site.
*   Ported the IntelliChoice web site from Macintosh to Windows platform using ASP and VBScript on IIS 4.
*   Development and maintenance of www.intellichoice.com site including ColdFusion MX code and JavaScript on IIS with SQL 2000 integration.
*   Development of affinity sites for IntelliChoice business partners and acted as technical point of contact.
*   Developed web site and server monitoring and assisted with metrics analysis.
*   General support for the IntelliChoice users as well as remote support for parent company.
*   On call 24/7 for technical issue resolution.

Technology Consultant	StoneWave, Inc.	2003 – 2004
*   Installed wireless infrastructure and VPN access.
*   Maintained Active Directory users and policies.
*   Created and maintained tape backup disaster recovery systems.
*   Provided general user support, maintenance and troubleshooting of systems, network, and software.
*   Deployed 3Com firewall for network security.
*   Updated and enhanced www.homeamerica.net web site to specification.
*   Maintained and upgraded network infrastructure for real estate and tax offices.

Sr. Systems Administrator	Brience, Inc.	2000 – 2001
*   Assisted build-out of www.brience.com NT IIS 4 web servers running custom CMS with SQL 7 integration.
*   Deployed and maintained network infrastructure for Northern California offices of nationwide wireless startup with 300+ users in multiple locations.
*   IT group lead on infrastructure projects.
*   Maintained corporate PDC/BDC, Exchange, DNS, WINS, VPN, and backup systems.
*   Built-out mixed NT/2000 desktop environment.
*   Established and maintained procedures for network administration, security, and supervision.
*   Developed, implemented and documented security policies and procedures; network performance monitoring and troubleshooting.
*   Responsible for installation, configuration and troubleshooting of multiple routers, switches, firewalls and VPN.
*   LAN/WAN capacity planning and problem resolution.
*   On call 24/7 for technical issue resolution.

Related Education
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*   Red Hat Certified System Administrator (110-405-685)
    Red Hat, Inc.

*   Bachelor of Science: Business and Information Systems
    University of Phoenix, San Jose CA

*   Associate of Art: Multidisciplinary Studies
    De Anza College, Cupertino CA